Privacy Policy
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Southwind Adventures, Inc. ("SWA")
respects your privacy and is committed to protecting the information
you provide to us through this website, telephone, fax, regular
mail, or otherwise. If you have any questions or you feel we have
not addressed your concerns, please feel free to contact
us.
Information SWA Collects Information Provided Directly to Us: SWA collects information needed to provide services to you. To complete a reservation on one of our journeys, we collect your name, address, phone number, e-mail address, credit card information and certain other types of personally identifiable information ("PII"). In the reservation process and during the course of providing services to you, we may collect additional PII, such as you dietary requirements, travel preferences, medical conditions that may require the special attention of our staff during services, and similar information. We also receive PII when you request additional trip details, subscribe to our e-newsletter, or provide feedback. This PII may include additional types of information (such as the types of adventures or activities that you indicate would be of interest to you). In addition, we may receive your PII from a third party. For example, a friend may request us to send you information, in which case we may be provided with your name, address, e-mail address and other PII. Occasionally, we may participate in cooperative marketing initiatives with other travel service providers and receive your PII accordingly. Children's Data: Customers of SWA must be 18 years of age or older. We never knowingly target or collect PII directly from children. Any PII concerning children under 18 years of age necessary for trip reservations or other services is collected from the parents or legal guardians of such children. We will not use any games, prizes or other activities/inducements directed at children for any purpose. Website Usage Tracking: In order to ensure that our website is as useful as possible, SWA may collect and retain details concerning visits to the website. The purpose of such collection is to analyze details about our website users' activities so that we can track the number of visits to our site, how many times each page is accessed, the paths visitors take to access various pages and other usage details. Whenever you access our website, our website host servers document the pages visited, partners' websites visited and certain information about your computer, including your IP (Internet Protocol) address, operating system, and web browser information. Each time you access the Internet, your computer is automatically assigned an IP address by your ISP (Internet Service Provider) or network. When you visit pages on the SWA website, our website host servers record your IP address in a log. These logs are then used for system administration (such as site usage reporting and analysis) so we can constantly improve the content we provide. We will not use your IP address or website usage information for marketing purposes. Cookies: The SWA website does not currently employ "cookies." Use Of The Information Collected by SWA We will use the PII you provide to:
Service Providers: The services we offer require us to share your PII with service providers we use to provide our services to you (for example, hotels and other accommodation providers used on our trips will require some of your PII). In order to provide these services to you, we must share certain PII about you with these providers. We may also disclose your PII to third parties that indirectly allow us to provide services to you. For example, our web hosting provider may have access to PII transmitted through our website. Partner Programs: SWA may time to time engage in cooperative marketing programs with select active travel partners (e.g. Panterra Travel Alliance). In doing so your PII may be shared with these partners on a one-time use basis only. Promotions, Travel Opportunity Notifications, etc.: As an SWA customer, you can receive mailings and/or e-mails about special promotions, surveys, sweepstakes, travel information, or other services of SWA or its partners. You may opt-out of receiving such mailings and/or e-mails at any time by:
Marketing Communications: In addition to the mailings and/or e-mails described above that are sent to SWA customers or at the request of interested persons, we may send mailings and/or e-mails advertising our services to people who have not requested it. For example, a user of our website or previous traveler may request that we send additional information or our e-mail newsletter to a friend. Each such mailing or e-mail (other than one-time mailings) will include simple instructions should you decide you do not wish to receive such communications from us. If at any time you request to be removed from our mailing list, no further mailings or e-mails will be sent to you once your request for removal has been processed. Customer Support: We will use your e-mail address or telephone number to respond to you should you encounter and report a problem with our services or our website. No Third-Party Marketing: Other than disclosing information you provide to us to enroll in a partner program, to utilize the resources of service providers, or to engage in cooperative marketing programs with select travel partners, we do not disclose your PII to third parties. Occasionally, we may send summary data pertaining to all of our customers to third parties in order to enhance the services we make available to you, but the summary information does not include any information that can personally be traced to you. SWA's Obligations: SWA may be required by law to disclose PII you have provided to us. SWA may also disclose PII pertaining to someone who poses a threat to SWA's interests (such as fraudulent member activities) or whose activities could harm others. Other Uses of PII: Should SWA have a need to use your PII for a purpose other than those stated here, we will request your permission before doing so. Access and Control Over Your Information Should your e-mail address change, of if you would like to review, amend or correct other information in our files, you can contact us at info@southwindadventures.com or 800.377.9463. Protection of Your Information Southwind Adventures employs security protocols to protect all facets of electronic and paper-based data collection, transmission, distribution and storage. To protect your PII from unauthorized internal or external access, we:
Links to Other Sites The SWA website contains links to third parties' websites that provide additional services and information. SWA's privacy policy cannot and does not apply to external websites. Once you depart the SWA's website you are subject to the third party's privacy policies and procedures, even those of our partners. Because SWA has no control over third parties, you should consult each website's privacy policy before providing any PII. However, contact us if you have concerns about privacy policies of sites linked on the SWA website.Contact Us If you have any questions about this privacy policy, the practices of SWA and its website, please contact:
This policy is
effective as of January 1, 2005. SWA reserves the right to change
this privacy policy at any time by the posting of a modified version
on its website and/or mailing the modified version to its customers.
SWA's website is intended for use only by persons 18 years of age or older. SWA reserves the right to transfer PII to a buyer in connection with a sale of stock or assets, merger or any other transaction resulting in a change of control of SWA. That buyer will have to honor the promises of privacy that we have made to you. |
